Last updated: 20 September 2026
Everything below applies to orders placed at drainflix.com. If your question isn’t answered here, email info@drainflix.com and we’ll sort it out.
Where we ship
We currently ship within the United States only, including PO boxes and APO/FPO addresses where the carrier allows it. If you’re outside the US and want something, get in touch — we’ll quote it case by case.
Shipping rates
- $5 flat rate on any order.
- Free shipping on orders over $100.
Rates are per order, not per item, and are shown at checkout before you pay.
Digital products
Presets and other digital downloads have no shipping. Your download link is delivered by email as soon as payment clears and is also available from your order confirmation. If a link expires before you’ve downloaded it, email us and we’ll reissue it.
Production and dispatch times
Two different things happen depending on what you ordered:
- Apparel we hold in stock — packed and dispatched within 1–3 business days.
- Fine art prints — printed by hand in our Miami studio, individually, for your order. Production takes 3–7 business days before the print ships.
- Mugs and other made-to-order items — produced by our print partner, usually dispatched within 2–5 business days.
Transit adds a further 2–7 business days depending on the carrier, the service and where you are. Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend or holiday start processing the next business day.
Orders containing more than one thing
Apparel and fine art prints both ship from us in Miami, and where possible they travel together in one parcel. Mugs are made and shipped by our print partner, so if your order includes one it will arrive separately and usually on a different day. You’ll get tracking for each parcel, and you’re only charged shipping once however many parcels it takes.
Tracking
You’ll receive a confirmation email when you order and a second email with tracking once each parcel is on its way. Tracking can take up to 24 hours to start updating after you receive it — that’s normal and doesn’t mean anything is wrong.
Getting the address right
Please check your shipping address carefully at checkout. We can usually change an address if you email us within a few hours of ordering, but once an item is in production or a label has been generated it’s often too late. Parcels returned to us because of an incorrect or incomplete address can be reshipped at your cost.
Delayed, lost or damaged parcels
Once a parcel is with the carrier, delivery timing is out of our hands, but the problem is still ours to help with.
- Not arrived? If tracking hasn’t moved for 7 business days, or the parcel is marked delivered and you don’t have it, email us. We’ll open an investigation with the carrier.
- Arrived damaged? Email info@drainflix.com within 14 days of delivery with photographs of the item and the packaging. Damaged or misprinted items are replaced free of charge.
- Wrong item? Same — photos within 14 days and we’ll make it right.
Made-to-order items
Fine art prints are printed by hand for your order, and mugs are produced individually by our print partner. Neither can be restocked, so they aren’t returnable simply because you changed your mind. That doesn’t affect anything above: if an item arrives damaged, defective or not what you ordered, you get a replacement or a refund.
Contact
Drainflix
2660 NE 192nd Terrace #713
Miami, FL 33180
info@drainflix.com
(+1) 786 300-1143